Refund Policy
Thank you for choosing Topway Immigration Consultant Private Limited for your immigration needs. We understand that there may be situations where you may need to request a refund for our services. This refund policy outlines our procedures and conditions for processing refunds.
Refund Eligibility
Refunds are only available in the following circumstances:
If we are unable to provide the immigration service that you paid for.
If we made an error in processing your immigration application.
Refund Procedure
If you believe that you are eligible for a refund, you must contact us at info@topwayconsultant.com within 30 days of the service delivery date.
To process your refund request, we will require the following information:
Your full name and contact information.
The reason for your refund request.
Your invoice number and date of payment.
Any relevant supporting documentation, such as an immigration application rejection letter.
Once we receive your refund request, we will review it and determine whether you are eligible for a refund. If you are eligible for a refund, we will process the refund within 30 days of receiving your refund request.
Refund Amount
The refund amount will be determined by Topway Immigration Consultant Private Limited and will be based on the fees paid for the immigration service that was not provided or was processed incorrectly. Any expenses incurred by us in processing your immigration application, such as third-party fees or expenses, will not be refunded.
Refund Method
Refunds will be processed using the same payment method used for the original transaction. If the original transaction was made by credit card, the refund will be made to the same credit card. If the original transaction was made by bank transfer, the refund will be made to the same bank account.
Conclusion
We are committed to providing you with high-quality immigration services and ensuring that you are satisfied with our services. If you have any questions or concerns about our refund policy, please contact us at info@topwayconsultant.com